Privacy Policy

Privacy Policy – Scaling Up, LLC

Effective Date: May 24, 2018 | Last Updated: October 1, 2026

Scaling Up, LLC (“Scaling Up,” “we,” “us,” “our”) is committed to protecting your privacy and safeguarding the information you share with us through our website, services, trainings, events, and community platforms. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website (www.scalingupemdr.com) or participating in our services, you acknowledge the practices described below. This Policy applies to participants, prospective participants, website visitors, and representatives of organizations that sponsor or fund trainings.

1. What Information We Collect

We may collect the following types of information:

  • Personal Information (e.g., name, email, phone, mailing address, profession, payment details, and login credentials). Card payments are processed by our payment processor.
  • Demographic Information (e.g., occupation, state/country, address and other potential demographic information when required by a funded program)
  • Technical Data (e.g., IP address, device type, browser type, cookies, usage statistics).
  • Training & Professional Information (e.g., license type and status, eligibility documentation, supervisor information if required, attendance records, consultation hours, practice-session attestations, and completion records).
  • Feedback and Survey Responses (evaluations, survey answers, and testimonials). These are linked to you unless we tell you a survey is anonymous.
  • Accommodation Information (disability-related accommodation or service animal information you choose to share), used only to arrange your accommodation.
  • Photos, Video, and Recordings from portions of trainings and webinars (see Section 10).
  • Aggregated or De-identified Data that does not identify you.

Client information: Scaling Up does not need, and asks you not to send, information that could identify your clients. Do not include client names or identifying details in forms, emails, consultation case discussions, or practice attestations.

2. How We Collect Information

We collect information in several ways, including:

  • Directly from you (registration forms, emails, phone calls, event sign-ups).
  • Through our website and training platforms (cookies, analytics tools, online registrations).
  • From third-party service providers we use for registration, payments, scheduling, video conferencing, and communication.
  • From your employer, sponsoring organization, or funding agency when it registers you or provides participant information for a funded training.

You are not required to provide personal information, but failure to do so may prevent you from accessing certain services or training opportunities.

3. How We Use Your Information

We use personal information to:

  • Deliver trainings, consultations, and events.
  • Process registrations, payments, and continuing education (CE) and EMDRIA compliance records, including verifying eligibility and issuing Certificates of Completion.
  • Communicate with you about trainings, resources, and updates.
  • Manage access to member-only or protected areas of our site.
  • Meet legal and regulatory obligations (e.g., tax, accreditation).
  • Provide required attendance, completion, and survey information to organizations that fund your training (see Section 5).
  • Improve our services through analytics and user feedback.

We do not sell or rent your personal information. We share it only as described in this Policy.

Feedback and Survey Information:

We may collect feedback, evaluations, or survey responses from participants to improve our programs, conduct internal program evaluation, develop training materials, and inform marketing or promotional efforts. If we conduct formal research, we will ask for your separate consent. Survey responses used for marketing or promotional purposes are anonymized and aggregated and do not include personally identifying information unless explicit consent is provided. We may use AI-assisted tools to help summarize feedback, compare spreadsheets and waitlists, and compile reports. Except for any evaluation required to receive CE credit or required by a funded program, participation in surveys is optional, and choosing not to provide feedback does not affect your access to services or participation in our programs.

4. Cookies & Tracking

We use cookies, pixels, and similar tracking technologies, including tools such as Google Analytics, Meta (Facebook/Instagram) Pixel, Active Campaign, WordPress, and Keap (formerly Infusionsoft), to:

  • Track site usage and improve your experience.
  • Deliver relevant content and marketing, including advertising on other platforms such as Facebook and Instagram.
  • Measure traffic, email engagement, and training engagement.

Some of this information is collected anonymously or in aggregate. However, when you have provided us with personal information, such as by registering for a training, subscribing to our emails, or submitting a form, these tools may connect your browsing activity, email opens, and link clicks to you. Third-party providers such as Google and Meta may also collect information through their tools and use it according to their own privacy policies.

You can manage cookies through your browser settings, although disabling them may affect site functionality. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout. You can adjust how Meta uses your information for advertising in your Facebook or Instagram ad settings. You can unsubscribe from our emails at any time using the link in any email.

5. Disclosure of Information

We may disclose your personal information to:

  • Employees, trainers, facilitators, consultants, and contractors, including approved make-up trainers and consultants, to deliver services.
  • Service providers (such as registration, payment, scheduling, email, video conferencing, file storage, project management, and AI-assisted productivity tools), only as needed to provide services to us.
  • Accrediting bodies (e.g., EMDRIA, CE organizations) to verify compliance.
  • Employers, sponsoring organizations, grant programs, or government agencies that register you for or fund your training, limited to the registration, attendance, progress, completion, and survey information they require for program administration and reporting.
  • Legal or regulatory authorities when required by law.
  • Third parties during mergers, acquisitions, or restructuring of Scaling Up (with confidentiality protections).

We require our service providers to protect personal information and use it only to provide services to us. Organizations such as accrediting bodies, funders, government agencies, and advertising or analytics platforms handle information under their own policies and legal obligations. Information provided to a government agency may be subject to public records laws.

We may also share information with your consent or at your direction.

6. Security

We take reasonable steps to protect personal information through technical, administrative, and physical safeguards. However, no system is 100% secure, and we cannot guarantee the security of transmissions over the Internet. Please do not send sensitive information, such as client information or full payment card numbers, by email. If a data breach affects your personal information, we will notify you as required by law.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected,
  • Comply with legal, tax, or reporting requirements, and
  • Maintain accurate training and consultation records.

We generally keep financial and tax records for seven years, and training attendance and completion records for seven years so we can verify completion for participants, EMDRIA, CE bodies, and funders. Funded-program records may be kept longer if a contract or grant requires it. After that, data may be deleted or anonymized.

8. Your Privacy Rights

United States

Depending on the state where you live and whether a state law applies to Scaling Up, you may have the right to:

  • Know what personal data we collect and how it is used.
  • Request access to or deletion of your personal information.
  • Opt out of the sale of your personal information (Scaling Up does not sell data).
  • Request correction of inaccurate information.
  • Not be discriminated against for exercising your privacy rights.

European Union (GDPR)

If GDPR applies, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Data portability (receive your data in a structured format).
  • Withdraw consent at any time.
  • File a complaint with your supervisory authority.

If you live outside the United States, the privacy laws of your country may give you similar rights.

To exercise your rights, contact us at info@scalingupemdr.com. We may need to verify your identity before responding. Some information may need to be kept to meet legal, accreditation, or funder requirements, such as records of training completion.

9. Direct Marketing

We may send you updates, resources, and offers relevant to our services. You may opt out at any time by clicking “unsubscribe” in emails or contacting us directly. We do not sell or rent your contact information to other organizations for their own marketing. We use advertising and analytics platforms as described in Section 4.

10. Forums, Groups & Recordings

  • If you participate in Scaling Up groups, forums, or webinars, your contributions may be visible to others.
  • Portions of webinars and trainings may be recorded. Practicum exercises and consultation groups are never recorded. Recordings may capture names, images, and voices of participants who speak or appear on camera. If you do not wish to be recorded, please notify us in writing before the event.
  • Participants may not record trainings. Scaling Up may, at its discretion, provide access to full or partial training recordings or related training records to participants or other authorized individuals for educational, administrative, quality assurance, accessibility, or other legitimate program purposes.
  • Recordings may be used for educational purposes. Recordings in which you can be identified are used for marketing only with your written consent.

11. Children’s Privacy

Our services are intended for adult professionals. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us so we can delete it.

12. International Data Transfers

Scaling Up is based in the United States. By providing your data, you consent to its transfer and storage in the U.S., which may have different data protection standards than your home country.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at www.scalingupemdr.com with the effective date. We will notify current participants of material changes by email or on our website.

14. Contact Us

If you have questions, concerns, or complaints about privacy, or wish to exercise your rights, please contact us:

Scaling Up, LLC

Email: info@scalingupemdr.com

Mailing address: 10580 N. McCarran Blvd, Suite 115, PMB 742, Reno, Nevada 89503

We will treat your request confidentially and respond within timeframes required by law.

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