Privacy Policy

Privacy Policy – Scaling Up, LLC

Effective Date: May 24th, 2018 until Present Day

Scaling Up, LLC (“Scaling Up,” “we,” “us,” “our”) is committed to protecting your privacy and safeguarding the information you share with us through our website, services, trainings, events, and community platforms. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website (www.scalingupemdr.com) or participating in our services, you consent to the practices described below.

1. What Information We Collect

We may collect the following types of information:

  • Personal Information (e.g., name, email, phone, mailing address, profession, payment details, login credentials).
  • Demographic Information (e.g., age, date of birth, occupation, state/country).
  • Technical Data (e.g., IP address, device type, browser type, cookies, usage statistics).
  • Training & Professional Information (e.g., licensing status, participation records, consultation hours).
  • Non-Personal/Anonymous Data (aggregated data, survey responses).

2. How We Collect Information

We collect information in several ways, including:

  • Directly from you (registration forms, emails, phone calls, event sign-ups).
  • Through our website and training platforms (cookies, analytics tools, online registrations).
  • From third-party service providers we use for payments, event hosting, and communication.

You are not required to provide personal information, but failure to do so may prevent you from accessing certain services or training opportunities.

3. How We Use Your Information

We use personal information to:

  • Deliver trainings, consultations, and events.
  • Process registrations, payments, and CE/EMDRIA compliance records.
  • Communicate with you about trainings, resources, and updates.
  • Manage access to member-only or protected areas of our site.
  • Meet legal and regulatory obligations (e.g., tax, accreditation).
  • Improve our services through analytics and user feedback.

We will not sell, rent, or share your personal information except as outlined in this Policy.

4. Cookies & Tracking

We use cookies and analytics tools (Google Analytics, Facebook Pixel, Infusionsoft/Keap, etc.) to:

  • Track site usage and improve your experience.
  • Deliver relevant content and marketing.
  • Measure traffic and training engagement.

Cookies do not collect personally identifying information. You may disable cookies in your browser, but this may affect site functionality. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

5. Disclosure of Information

We may disclose your personal information to:

  • Employees, trainers, consultants, and contractors to deliver services.
  • Service providers (payment processors, IT hosts, scheduling platforms).
  • Accrediting bodies (e.g., EMDRIA, CE organizations) to verify compliance.
  • Legal or regulatory authorities when required by law.
  • Third parties during mergers, acquisitions, or restructuring of Scaling Up (with confidentiality protections).

All third parties must adhere to data protection standards consistent with this Privacy Policy.

6. Security

We take reasonable steps to protect personal information through technical, administrative, and physical safeguards. However, no system is 100% secure, and we cannot guarantee the security of transmissions over the Internet. You provide information at your own risk.

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected,
  • Comply with legal, tax, or reporting requirements, and
  • Maintain accurate training and consultation records.

Customer and tax-related records are typically retained for seven years under U.S. tax law. After that, data may be deleted or anonymized.

8. Your Privacy Rights

United States (CCPA/CPRA, Nevada)

If you are a U.S. resident in certain states (e.g., California, Nevada), you may have the right to:

  • Know what personal data we collect and how it is used.
  • Request access to or deletion of your personal information.
  • Opt out of the sale of your personal information (Scaling Up does not sell data).
  • Request correction of inaccurate information.

European Union (GDPR)

If GDPR applies, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Data portability (receive your data in a structured format).
  • Withdraw consent at any time.
  • File a complaint with your supervisory authority.

To exercise your rights, contact us at info@scalingupemdr.com.

9. Direct Marketing

We may send you updates, resources, and offers relevant to our services. You may opt out at any time by clicking “unsubscribe” in emails or contacting us directly. We do not share your data with outside organizations for marketing.

10. Forums, Groups & Recordings

  • If you participate in Scaling Up groups, forums, or webinars, your contributions may be visible to others.
  • Webinars, trainings, and practicum sessions may be recorded. By attending, you consent to being recorded unless you notify us in writing prior to the event.
  • Recordings may be used for educational or marketing purposes.

11. International Data Transfers

Scaling Up is based in the United States. By providing your data, you consent to its transfer and storage in the U.S., which may have different data protection standards than your home country.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at www.scalingupemdr.com with the effective date. Material changes will be communicated to registered users.

13. Contact Us

If you have questions, concerns, or complaints about privacy, or wish to exercise your rights, please contact our Data Protection Officer:

Scaling Up, LLC
Email: info@scalingupemdr.com

We will treat your request confidentially and respond within timeframes required by law.

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